I have As an individual or corporate entity, the value of existence is to meet the needs of customers.Everyone in the workplace should do this well in order to truly create value for customers.worked in the tire industry since 2013 and focus on the USA and Canada market especial for the trailer tire segment.
How to create value for customers
If there are no customers, then there is no need for the company to exist.It is the customer who makes the company, and makes the company's products and services reflect the value to the customer, thus ensuring the company's revenue and normal operation.The company and the customer are an equal existence. It is not that the company has a higher status than the customer, nor is it the customer or The God of salvation, but that the company and the customer trust each other, cooperate and share, and constitute a good ecosystem. Any party who tries to break this balance will pay a painful price.Only by relying on each other, can deeper communication and cooperation grow together. As a company, we need to dig deeply in the following points in order to create greater value for our customers:
1. Need to truly create value for customers: empathy.
To truly create value for customers, you need to have empathy, to know what customers need, to know what the market needs, and to know what problems you can solve for customers, and it is more effective to deal with products and services with empathy.
2. Need to truly create value for customers: awe.
Keep in awe of customers and the market, keep in awe of the product and service system, so that I will seriously treat everything in the work, strictly control the product, and truly serve customers.
3. Need to create value for customers: feasibility.
Any product and service should have feasibility, the product and service that cannot be landed is decoration, also have no any value to the customer.
Therefore, we should start from the feasibility and understand how to research the products and services that meet the market and customer needs.
4. Truly creating value for customers: solving problems.
Truly creating value for customers requires solving problems and providing solutions to problems that customers are facing now or in the future.
The problem is where we create value in the first place.
5. Need to truly create value for customers: to increase feelings.
In addition to solving problems, it is also necessary to increase customers' feelings, including their sense of comfort, pleasure and excitement. In this way, customers' demands and lives will be improved accordingly, promoting the development and progress of the society and creating real value.
6. Truly creating value for customers: based on data.
To truly create value for customers, we need to do a good job of data collection, better adopt methods and strategies based on data, and study more good products and services based on data.
7. Need to create value for customers: make detailed plans and implement them seriously.
No matter what industry or field, truly creating value for customers also requires planning, execution, teams, and careful and careful research.
Everyone in the workplace should do this well in order to truly create value for customers.worked in the tire industry since 2013 and focus on the USA and Canada market especial for the trailer tire segment.